Our Story

A Classic Clean for a Modern World

“You’ve never experienced house cleaning like this.”

— Katie Welsh, Founder

Our Story

We’re here to manage your home.

Not just clean it—manage it.

That means understanding how a household actually runs.
The moving parts. The details. The people it takes to keep everything working seamlessly.

We don’t do everything ourselves—and that’s exactly the point.

We work alongside the right people:
pet sitters, organizers, house sitters, and other trusted professionals.
We know who to bring in, when to bring them in, and how to make it all work together.

Because this is our world.

This is what we’ve spent decades doing—
not just cleaning homes, but understanding how they function at a higher level.

We focus on what we do best: exceptional housekeeping.
And when something more is needed, we help make it happen—properly.

Quietly. Reliably. Without you having to coordinate it all.

Because here’s something most people don’t realize:

The homes that feel effortless…
aren’t being managed by one person.

They have help.

We know, because we’re the ones providing it.

We see what it takes behind the scenes to keep a home running smoothly.
The daily upkeep. The consistency. The attention to detail that most people simply don’t have time for.

You were never meant to do all of that alone.

So let us step in.

Let us handle what’s been sitting in the background.
Let us bring order to the moving parts.
Let us take care of your home the way it should be taken care of.

So you can walk in…
and feel like someone’s finally got it handled.

— Katie Welsh

A classic clean for a modern world.

About Heritage Housekeepers

Twenty years ago, I set out to hire a cleaning company. Instead, I ended up starting one.

At the time I was working in corporate marketing and communications and simply wanted help keeping my home clean. What I found instead was an industry that was surprisingly disappointing. Appointments were often cancelled, cleaning was terrible, and the cleaners themselves were completely unprofessional. I was amazed at the lack of customer service, training, and skill that seemed to exist. I knew I could do so much better if I did it myself.

So I started my own company.

That first business grew into one of the most respected residential cleaning companies in the country, serving thousands of homes and cleaning for high-profile clients, including professional NHL players. Over the years I went on to build multiple cleaning companies in Canada and the USA, train thousands of professionals through my training school Glisten Academy, and spend more than two decades working inside the cleaning industry.

But the idea behind Heritage Housekeepers™ actually comes from something much simpler.

Some of my favorite memories have always been staying in the finest hotels; Fairmont properties in the Canadian Rockies, like Jasper, Banff and Lake Louise.

There is a certain feeling when you walk into a truly great hotel room. The bed is perfectly made. The towels are folded neatly. The bathroom sparkles. Everything feels calm, organized, and quietly taken care of.

It is not just about everything being clean and perfectly appointed. It’s about history, Marilyn Monroe having stayed in this very room. Queen Elizabeth booking this suite every time she comes to Toronto. Or Steven Tyler from Aerosmith losing his dog in the hallway at the Fairmont Hotel McDonald, where I married my husband in 2023. The memories, the history, the way the staff treat you like royalty, because they actually service royalty, both real (British) and modern-day (rock stars). I’ve been in awe of this my whole life and been determined to bring this feeling and experience to my own customers.

And for years I kept thinking the same thing: why doesn’t home cleaning feel like this?

Most cleaning companies focus on surfaces. Counters get wiped. Floors get vacuumed. The cleaners leave. But the beds are still unmade, the dishwasher is full, laundry is sitting on the chair, and the house never quite reaches that finished, put-together feeling.

And strangely, the industry has become more and more comfortable saying no.

No, we don’t make beds.
No, we don’t do dishes.
Laundry isn’t included.
Please tidy up before we arrive.

At some point it starts to feel a little backwards. If the homeowner is still doing half the work before the cleaners arrive, what exactly is the service meant to accomplish?

Heritage Housekeepers™ was created to bring a different philosophy to residential cleaning.

I wanted to build a company that brings the feeling of luxury hotel housekeeping into private homes. Not just wiping surfaces, but caring for the details that actually make a home feel comfortable, organized, and finished. This is why NHL players choose us for their housekeeping services.

That might mean making the beds. Resetting the kitchen. Loading the dishwasher. Refreshing towels. Helping with laundry or light organization. Some clients simply want a beautifully cleaned home, while others appreciate the flexibility of a more complete housekeeping service that helps keep the household running smoothly.

Either way, the goal is the same.

When we leave, your home should feel the way a great hotel room feels when you first walk in — crisp sheets, gleaming surfaces, freshly folded towels, and a space that feels calm, polished, and quietly taken care of, where your needs are anticipated and you feel a little like royalty yourself. Is that too much to ask? I don’t think so.

— Katie Welsh, Owner

I wanted to build a company that brings the feeling of luxury hotel housekeeping into private homes.

Glisten Academy® Certified Professional Cleaners

Unlike many cleaning services that rely on casual “gig” workers, Heritage Housekeepers employs trained employees who follow structured cleaning systems and quality standards.

Every housekeeper is trained using the professional methods developed through Glisten Academy®, one of the world’s leading training schools for the cleaning industry.

Glisten Academy® has trained thousands of cleaning professionals and business owners across more than 15 countries. The same professional standards taught internationally are the standards used inside every Heritage Housekeepers home.

This commitment to training ensures consistency, attention to detail, and a level of professionalism that homeowners rarely experience with typical cleaning services.